Changing or cancelling an order
While we try our best to accommodate order cancellation or change requests, the timing for such requests is critical. Once our warehouse has begun packaging and shipping your order, it is not possible to make any changes or stop the shipment.

Cancellation or change requests should be made as soon as possible after placing your order by calling our Customer Care department during business hours at 011 683 7034

If we are not able to change or cancel an order because it is already in process or shipped, recipients may refuse delivery if they no longer want the order. Once the package arrives back at our warehouse, and return shipping and handling charges. click here to leave a message
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Guarantee and Returns - Policy
At abchola.com, your satisfaction is very important to us. We are committed to delivering your product in excellent condition and in a timely manner. Order processing time is contingent upon credit card authorization, and does not include weekends or holidays. If you are dissatisfied in any way with your purchase, please contact us within 30 days of your purchase date by visiting our Customer Care area and submitting your issue using the "Ask a Question" form provided. We would like the opportunity to correct the situation. Following wine-trade traditions, all bottles ten years or older are purchased at the buyer's risk.click here to leave a message

Please note that Media products, such as DVDs and videos, cannot be returned once opened.Merchandise Damaged in ShippingIt is unusual to receive a damaged product from abchola.com. However, in the event you do experience a problem with a shipment, please contact us within 30 days of your purchase date by visiting our Customer Care area and submitting your issue using the "Ask a Question" form provided. We may require you to return any unopened bottles to us for quality control information and will determine this once contacted.click here to leave a message

Although we work toward providing you with as much information as possible to help you make a selection you will enjoy, we cannot guarantee that you will like the taste of every bottle of wine you select. However, in the event you do experience a problem with the quality/taste of a bottle, please contact us within 30 days of your purchase date and provide the details of your problem. If you would like to return an order for taste reasons, we will issue a refund or account credit, less the original shipping and handling charges, and return shipping and handling charges click here to leave a message

Out of Stock Items - policy
Though we continually monitor inventory to ensure product availability, there are times when products may be out of stock. If that occurs, wine representatives are available to suggest comparable substitutions. In cases where a substitution is necessary, we will email you before shipping and provide the option to select other items. If you decide not to make a substitution, we will ship available items minus the out of stock item(s) or cancel the order if you prefer to do so. Your credit card will not be charged until we ship your order, and you will not be charged for out-of-stock items click here to leave a message

For other customer care enquiries, please call 011 683 7034 or email> customercare@abchola.com